Refund policy

Last updated: 12 October 2026.

14-day money-back

If you’re not happy with KeyAgain, ask for a refund within 14 days of your first payment and you’ll get the full amount back — no questions asked. The same applies if KeyAgain turns out not to work on your phone or network.

Cancel anytime

You can cancel your subscription at any time from your account or the link in your Paddle receipt email. Your access continues until the end of the period you’ve already paid for, and you won’t be charged again.

Later payments

Renewal payments are generally not refunded once the new period has started. If something went wrong — for example, a long outage on our side or a charge you didn’t expect — write to us and we’ll look at it fairly.

How refunds are processed

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are issued by Paddle to your original payment method, usually within 5–10 business days. To ask for one, email hello@keyagain.app or contact Paddle via paddle.net.

Your legal rights

This policy is in addition to your statutory rights as a consumer, including any right to withdraw from a contract under the law of the country where you live. Nothing here limits those rights.